How to Know If You’re Eligible for a Piece of the $2.5 Billion Amazon Prime Settlement, and How to File a Claim
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The deadline is fast approaching for eligible Amazon Prime subscribers to file a claim to receive a portion of a historic $2.5 billion settlement the company reached with the Federal Trade Commission.
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Amazon agreed to the deal last September to settle a lawsuit over allegations that “millions of customers into “unknowingly” enrolling in its paid Amazon Prime service and then made the subscriptions difficult to cancel.
The settlement requires Amazon to stop those alleged practices and pay heft fines—as well as offering “full relief for the estimated 35 million consumers impacted by unwanted Prime enrollment or deferred cancellation.”
Amazon has denied any wrong-doing.
"Amazon and our executives have always followed the law and this settlement allows us to move forward and focus on innovating for customers,” the company said in a statement following the settlement announcement. “We work incredibly hard to make it clear and simple for customers to both sign up or cancel their Prime membership, and to offer substantial value for our many millions of loyal Prime members around the world.”
The deadline for submitting a claim for compensation under the settlement is July 27.
Here’s how to know if you’re eligible for a portion of the settlement, and how to file a claim.
Who's eligible?
To be eligible for a refund under the settlement, you must be an AmazonPrime customer in the U.S. who “unintentionally” signed up for the service through a “challenged enrollment flow” or attempted to cancel your subscription but were unable to between June 23, 2019, and June 23, 2025.
According to the FTC, the challenged enrollment flows include the universal Amazon Prime decision page, shipping selection page, single page checkout, and the Prime Video enrollment flow. The agency noted that customers do not have to determine for themselves whether they signed up for Prime through one of those flows; Amazon will make that determination.
You are also only eligible for the settlement if you have used no more than three of Prime’s benefits, such as Prime Video or Prime Music, within any 12-month period after you enrolled in the service.
How to submit a claim
Eligible Amazon customers should have received a notice to file their claim by email or mail, according to the settlement website.
Using a “Claim ID and PIN” included in the notice they received, customers can also access their claim form via the settlement website. There is also an option to file a claim through the website without those details contained in the notice.
The claim form asks customers to provide their name, current address, and zip code, and to specify whether they were "unintentionally enrolled” in Prime or were unable to cancel during the designated time period.
No documents are required to answer those questions, nor to prove whether you used Prime benefits during a 12-month period.
Unlike private settlements, customers do not have the option to opt-out of government settlements like this one.
The website advises customers to contact [email protected] for further support.
How much compensation will claimants receive?
Eligible Prime customers will get a refund of their Prime fees, up to a maximum of $51.
Amazon expects to send out payments in late 2026.